Policies & Aftercare

• Your name
• Telephone number
• Email address
• Appointment and treatment history
• Booking preferences
• Information you voluntarily provide that is relevant to providing your treatment safely
• Payment and transaction information
• Communications including enquiries, feedback or complaints
• Website usage and technical information where applicable

We will only collect information that is reasonably necessary for providing our services or operating our business.

• Manage, confirm, change or cancel appointments
• Provide the treatments and services you have requested
• Contact you regarding your appointment
• Process payments and maintain appropriate business records
• Respond to enquiries, complaints or treatment concerns
• Maintain treatment and customer records where appropriate
• Improve our services and customer experience
• Meet legal, regulatory, accounting and insurance obligations
• Send promotional or marketing communications where permitted by law

Where required, we will only send you marketing communications where you have agreed to receive them.

You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

Payments may be processed through third-party payment providers. We do not normally store your complete debit or credit card details ourselves.

Payment providers will process your information in accordance with their own privacy and security policies.

We do not sell your personal information.

We may share limited personal information with trusted third parties where necessary to operate our business, such as booking, website, payment, IT, accounting or professional service providers.

We may also disclose information where required by law, regulation, court order or another lawful authority.

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Access to customer information is limited to people who reasonably require it to perform their duties.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, accounting, insurance or regulatory requirements.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

Under UK data protection law, depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information
• Request restriction of how your information is used
• Object to certain uses of your information
• Withdraw consent where processing is based on your consent
• Request transfer of certain information where applicable

If you wish to exercise any of these rights, please contact us using the details provided on our website.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

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